Order Management Manager (for a telecommunication company) in Riyadh

WE ARE LOOKING FOR CANDIDATES THOSE WHO ARE CURRENTLY IN RIYADH OR ANY WHERE IN SAUDI.To create, validate & launch Service requests (order form) based on customer inputs into the relevant provisioning systems, within stipulated timelines.To manage and quickly resolve errors and omission on those requests.Interface with client for resolving queries that can not be resolved locally.Managing and motivating the team.SLA Management

Co-ordinate with all the stake holders for effective and efficient delivery

Escalation Handling

Generating MIS reports  & Handling Escalations.

Continuous process improvement plans, Knowledge sharing,etc.

Understanding and compliance of various Management System applicable & Implemented in the Organisation.

Meeting all the delivery related targets as set by the organization

To Provide Feasibile and cost effective solution for the customer requirement, within stipulated timelines.

Understanding the customer requirement and designing the solution with the best access method and equipment.

Work Experience Requirements                                                                                                   

3 – 5 Yrs experience in Telecom Service Delivery Process

Prior People/ Client Management experience

Education & Technical / Professional Certificates                                                                       

Bachelor in Engineering – Electronics or Electronics & Communications

ITIL foundation or better preferred

Basic knowledge of IP ( CCNA Preffered)

Key Skills                                                                                                                                       

Telecom Service Delivery process knowledge

Excellent written and verbal communication skills

Mandatory Competencies                                                                                                              

SDH, DWDM, MS VISO, MS Excel, MS Word

Desired Competencies                                                                                                                   

Siebel Order Management

Other Requirements
(Like Job requires frequent travel, Willingness to work in shifts etc…)                                                

Willingness to work in Shifts

            Please send your profile to prk@internationalrecruiter.org

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