Client Relations Consultant


Package : 1.8 – 2.2L CTC

Location: Chennai
Qualification: Any Graduate/ Diploma

Key Skills : Ability to work under pressure, Team worker, Positive Attitude, Quick Learner, Punctual and Disciplined, Excellent Client handling skills, Outgoing, Interested in Research, High standards of Integrity.

  • Job Profile:  Process ongoing customer demographic and pricing maintenance in both SKP (Safe Keeper Plus) and Oracle per the direction of our internal customers (i.e. – customer name changes, billing address changes, contact changes, rate changes, etc.)
  • Ensuring that all incoming requests are completed prior to the month-end billing cutoff so that the customer information is correct at the time of billing
  • Reviewing, analyzing, and researching requests which may be problematic or erroneous
  • Train new Profile change Reps on all processes.
  • Assist with problems and review work of profile change representatives along with maintaining daily productions logs.
  • Conduct Quality check and Quality Audits as part of the quality plan to ensure adherence to process steps.
  • Maintain strong knowledge of contract admin and billing processes to enable efficient applications
  • Populate excel reports as needed for measurement and tracking purposes.
  • Assisting Contracts Department with various contract and billing projects and other duties as assigned by management
  • Assist Supervisor with the completion of performance reviews for four to five direct reports.

send your profile to createresume@gmail.com or call 0917 666 6693

 

Advertisements