Incident Manager :Chennai ,Bangalore, Noida, Gurgaon, Hyderabad

Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc) Liaise with the Customer as focal point for all high priority & major incidents reported Represent the team and IBM India while leading a Sev1 and Major incident
Provide technical direction and coordination to the resolver groups involved Provide support and participate in the Change Control Board and change control process Provide appropriate inputs to the problem management process, RCA preparation Develop an understanding of the clients organizational structure and infrastructure environment.  Drive group chats and bridge calls effectively to resolve incidents Possess excellent written and verbal communication skills Prior experience of sending out executive alerts/communication mailers Handle conflict situations and make quick decision while driving incidents Manage and drive third parties to the quick resolution of incidents
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management. ITIL certification is preferred but no mandatory.

Relevant Experience  : 7 yrs

Total Yrs of Experience : 7 yrs

Location : Chennai

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CHENNAI : 9176666693