Director of SPA for a 5 star Hotel in Dubai

Greetings from International Recruiters . We are looking for a Director of SPA for our client  .Please find below the JD of DIRECTOR OF SPA

• Monitor and aggressively affect revenue goals.

• Analyze customer service strengths and weaknesses and develop plans as needed.

• Effectively manage the day-to-day operations of service and staff activities.

• Develop and update department rules, regulations and policies.

• Responsibility for fiscal and budgetary management.

• Develop, coordinate and operate service programs.

• Interact with guests in a friendly, service oriented manner.

• Develop and implement short and long range goals and objectives.

• Attend all scheduled spa and hotel staff meetings.

• Promote sales of treatments.

• Keep an accurate record of professional invoices by department; maintaining or creating savings for budget goals.

• Ensure equipment in departments is in working order.

• Effectively communicate to staff all aspects of spa and hotel business..

• To perform manager on duty responsibilities as needed.

• To maintain high standards of cleanliness in the Women’s and Men’s spa.

• Maintain open communication with staff including being receptive to personal feedback from staff.

• Create a positive, fun, management friendly action oriented image with staff.

• Enforcing positive praise and recognition as a means to make change.

• Timely train and provide continuing education for staff.

• Responsible for keeping staff well trained in sales techniques and treatments.

• Know all technical procedures for the departments, including Spa Soft reservation system.

• Other duties/tasks as assigned

• Previous Spa Director experience required.

• College degree preferred.

• Three years customer service related experience required.

• Friendly, energetic, dependable and customer oriented.

• Must be very detail oriented.

• Ability to work with a variety of staff and management in a cooperative manner.

• Skills to handle multiple projects simultaneously.