Personal Relation Officer for a 5 star hotel in Dubai

Qualification : Any Degree

Experience : 10+ yrs

Location : Dubai

GENERAL OBJECTIVE/MISSION

  • To develop and foster a positive image and relationship between the hotel and the public, i.e. vendors, suppliers, guests, clients and the community

RESPONSIBILITIES & MEANS

  • The Public Relation Manager performs her duties within the framework defined by the chain, hotel norms and by internal rules and regulations.

ADMINISTRATIVE RESPONSIBILITIES

  • The Public Relation Manager draws up the Public Relation action and media-advertising plan on an annual basis for the hotel.
  • Supervise the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
  • Organize regular visits by professional persons from the media and members of the trade to the hotel.
  • Present a summary of visits to the General Manager and Director of Public Relations on a regular basis.
  • Attends all official functions as a representative of the hotel.
  • Receives all V.I.P. guests of the hotel.
  • Ensures that stationary and printed items are standardized and conforms to the Hotel  standards.

TECHNICAL RESPONSIBILITIES

  • The Public Relation Manager keeps herself well informed about the product (lodging, catering and other facilities).
  • Closely coordinate social events in the hotel.
  • Must be familiar with the operation and application of the hotel computer system especially print out of V.I.P. guest listings.
  • Closely observes matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.

PUBLIC RELATIONS

  • Ensure optimum publicity is created for all major hotel happenings
  • Supervise taking of photographs and prepare news release of events undertaken by the hotel
  • Defines precisely VIP guests requirements and ensures that the services offered corresponds effectively to the guests requirements
  • Answers to complaints from clients, guests and the general public
  • Prepare in-house bulletins, newsletters and guest information
  • Organizes both internal and external PR activities. e.g. inter-departmental or in-house activities
  • Preparation and selection of all printed literature, sales tools, hotel give-aways with the GM and RM

RELATIONS

  • The Public Relation Manager is responsible to the Director of Marketing.

FUNCTIONAL

  • The Public Relations Manager maintains contact, coordinates with all other departments of the hotel, and may have contact with other PR Managers at a regional level. The Public Relation Manager ensures the smooth operation of the PR office.

EXTERNAL

  • The Public Relation Manager maintains contact with professional people, members of the press/media both local and international and any other persons who are clients or potential clients of the hotel.

REPLACEMENT AND TEMPORARY MISSION

  • In her absence, the Public Relations Executive may replace The Public Relation Manager
  • The Public Relation Manager may be called upon to undertake activities outside her own area and to publicize hotels other than her own for specific programs
  • To assist opening of/or general PR efforts of other hotels in the chain

To be fully conversant with:

  • The Hotel and Company Fire Procedures, Health and Safety Policy and Security Procedures
  • Short and long term company promotions
  • Sense of Hotel culture
  • The company dress code
  • The hotels smoking policy
  • Hotel and Company philosophy
  • Rules and Management Policies
  • Hotel Objectives and Vision

Contact cvcuttack@gmail.com  or call us 0091 917 666 6693

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