Process Trainer

Location : Trichy , Tamil Nadu


  • Department: Service Excellence

 Job Overview:

The job role entails Delivering performance based new hire induction Training for a leading Telecom service provider, on existing content and delivery methodologies post internal and client certification.

Duties and Responsibilities:

 Implement training programs and courses to fulfill learning objectives. Deliver courses using various methods including but not limited to classroom or small group facilitation, individual coaching and self-guided learning.

Analyze employee performance through interviews, focus groups, observation and work product analysis. Recommend training programs, job aids and other performance improvement interventions based on assessment results.


  1. Design and develop training courses to be delivered using a variety of media. Prepare learning objectives, identify instructional strategies, plan evaluation methods, and propose training timelines for internal client approval. Produce collateral materials using internal resources.

Keep information and courses up-to-date in a rapidly changing environment.

Conduct necessary course evaluations as designed.

Participate in department decision-making processes and stay abreast of department activities and goals.

Learn new concepts and methods to apply to personal job performance and organizational goals.

Perform other tasks as required to meet department goals.

Job qualifications:

Excellent written and oral communication skills required.

  1. Experience in sales, customer service and/or collections preferred.
  2. Flexibility to work during inconsistent shift periods required.
  3. Computer skills, including Microsoft Office software preferred.
  4. One year of training experience, including curriculum design preferred.
  5. University degree preferred.
  6. Personal transportation a plus.

Job competencies:

 Communication – Expressing thoughts – verbally, in writing, and graphically — in clear, organized fashion according to audience’s characteristics and needs. Applying active listening skills of attending, acknowledging and summarizing to facilitate understanding.

Technical/Professional Knowledge – Having broad and deep understanding of call center operations and/or employee development principles and methods.

Learning Facilitation – Conducting structured learning experiences with individuals or groups using communication skills, visual aids and environmental capabilities.

Motivational Fit – Many opportunities for independence, complexity, creativity and high involvement as a member. Few or no opportunities for commission compensation, formal recognition, and routine.

Analysis/Problem Assessment – Securing relevant information through multiple methods and various sources to determine key issues, make comparisons, and identify causal relationships.

Information Monitoring – Collecting information from division resources for dissemination to clients and customers through a variety of methods.

Customer Service Orientation – Actively and consistently seeking, understanding and meeting clients’ and customers’ expectations.

Teamwork/Collaboration – Working effectively — through respectful communication, creative tension, and consensus building — with people within and external to formal lines of authority to accomplish team and organizational objectives.

Practical Learning – Seeking, assimilating and applying new information to improve personal job performance.

Planning and Organizing/Work Management – Establishing a course of action that utilizes department resources and accommodates client and customer requirements to accomplish team and organizational objectives.

Innovation – Generating creative, novel methods and solutions to learning experiences, communications and organizational challenges.












































Datastage and ETL Testing Engineer

Job Summary: As a Tester for Partner Intelligence project you will be part of a team of professionals who plan, manage and deliver releases to meet deliverables, processes, QA and tools. As part of the Sales function tester you will work with other QA members and project team to successfully complete the testing for the project.



Job Requirements:

  • Must possess testing expertise in leading, testing and coordinating testing activities and also possess relevant testing experience in sales domain.
  • Experience in testing multiple source systems like Files, ERP, SFDC and extensive experience in end to end testing in Data warehouse and BI (ETL, Pentaho, Tableau and BI reports).
  • Experience testing Oracle 11i applications and strong in writing complex SQL scripts for data warehouse/BI testing.
  • Experience in creating Test Strategy, test plan test cases, scripts, manage defects.
  • Experience is performing different types of testing like Functional, Acceptance, Regression, Performance, UAT, black box and white box testing.
  • Hands on experience in testing the Data Quality.
  • Experience in Quality assurance tools – ALM (for test case creation, execution and defect tracking) is a must.
  • Should be able to work with cross functional teams and be able to lead, coordinate and complete the assigned testing for the project on time.
  • Expected to be able to provide test data requirement for QA testing.
  • Should have experience working in Agile and Waterfall release testing.
  • Should possess automation experience in a data warehouse environment.
  • Should possess experience working in an onshore/offshore model.
  • Should have good communication skills.
  • Excellent listening skills are a must.

Education and Experience:

  • A minimum 6+ years solid relevant experience data warehouse ,BI testing ( Pentaho ,Tableau and Dashboards)and have good hands on as well as experience in leading and coordinating QA efforts.
  • A Bachelor of Science Degree in Computer Science.

Send profile to

PROJECT MANAGER FOR SAUDI ARABIA (European , South Africa nationality only) . Experience in Oil & Gas LSTK project management

PROJECT MANAGER FOR SAUDI ARABIA (European , South Africa nationality only  . Experience in Oil & Gas LSTK project management
The position will be based in Saudi office and will be Client facing position. The Project Manager must be a very strong and aggressive Coordinator, required to coordinate with Detailed Engineering Design Subcontractor, all Process Control Systems (PCS) Vendors,  Project Control team and   from the stage of Engineering to Commissioning of the Project The Project Manager is responsible for Project Delivery, ensuring that the Project deliverables are delivered on schedule and to budget in compliance with the Project Execution Plan, Quality and Safety Plan. Reporting to the General Manager, the role is fully supported by Kuwait / India Project Controls team. The ideal candidate will have previous experience in Oil & Gas LSTK project management in the Middle East for downstream Processing Facilities, preferably with Control Systems (DCS, ESD, CCS, VMS etc.) upgrade or migration projects. The preferred candidate will be well organized, technically competent and an excellent communicator with a solid grounding in Project Management and Controls. Responsibilities:
– Contract representative and single point of responsibility to Client.
– Project authority and responsibility.
– Key responsibilities
– Coordination and supervision of all contacts with Design Contractor, Vendors, subcontractors, Company internal departments, and inspection agencies, to ensure all the project activities are completed within the specified time.
– Implementation of the strategy in terms of technology, schedule, target cost, engineering, procurement, subcontracting, construction and pre-commissioning / commissioning and start-up assistance.
– Control of all factors, which affect the quality, the schedule and the project cost.
– Preparation of the project objectives, policies and strategies, the coordination procedure among Company and Client.
– Preparation and Issuing the monthly progress reports to Company and Client regarding the current project status.

– Monitoring the project execution in the shortest possible time and at reasonable cost while maintaining the quality required by the Contract.
– Establishment of the budget, project schedule, job specifications, and coordination procedures to be applied to the project.
– Managing change and variation orders from Client, including design, additional requirement to Project specification and schedule changes.
– Financial management of the project, ensuring cash flow objectives are met by ensuring timely progress, invoice preparation and submission as per Client payment terms and taking full accountability for reimbursement of services.
– Identify and manage project specific risks, including the preparation and maintenance of the Project Risk Register.
– Monitoring quality of the work through compliance with the Project Quality Plan and activities there-in

Salary & Benefits: – Competitive salary – Decent Accommodation & Transportation – 22 working days annual leave – Medical insurance cover – Discretionary performance-related bonus – Annual return airfare to point of origin
A. Technical Competencies:
– Degree qualified minimum requirement of BE / B Sc. or equivalent accredited professional qualification
– Minimum of 10 years’ experience in Instrumentation / Control Systems projects and 5 years’ experience with Project Management and Controls in the same field.
– Demonstrated capability to manage project planning and cost management processes
– Ability to manage Profit & Loss at project-level, using commercial reports to manage project performance
B. Behavioral Competencies:
– Excellent communication skills in written and spoken English essential.
– Ability to interface with Client, design team, Vendors and concerned to execute project execution plan.
– Able to make decisions, act on own initiative and operate in a proactive way.
– Ability to interface with client personnel at all levels to ensure customer satisfaction whilst protecting COMPANY’S reputation and values.

Contact / call us 09176666693