Team Leader / Asst. Manager – Operations Experience on BPO/KPO
Send profile to email@example.com / 09176666693
Qualification: BE / Diploma / B.Tech in any Specialization
Experience: 3 – 8 Years
No. of Open Positions: 1
Should have 2-3 Years experience in TL & Assistant manager role in operations or project management function in any BPO/KPO organization is desirable.
This role will interact with client daily to understand stated & implied requirements & transfer requirement to work schedule internally.
Interacts with technical(SQL) & domain specialists & translates business requirements to working guidelines.
Organise work schedule to resource on hourly, daily or weekly basis depending project context. Capability to mentor team.
Tracks the progress & adopting course correction against the targets & managing the escalations to mitigate the project risks.
Systematic in documenting all trackers and reports to act on it.
Preparing various performance reports on time(schedule), Cost, quality & resources across the projects.
Showcase systemic continuous improvement in SLA with reference to performance reports.
Mentoring the team towards imparting cross training, grooming the team members to next level assignments.
Excellent verbal, writing & Presentation communication skills.
Strong analytical, comprehension & problem solving skills.
Working Knowledge of SQL, MS-access or any other dbase management is advantageous.