Chief Operating Officer / IT Head , Banking

Job Description
Role Title Chief Operating Officer Division Management
Reporting to Chief Executive Officer Location Head Office, Kabul



The Chief Operating Officer plans, organizes, and controls all the day-to-day activities of the Bank; collaborates with the Chief Executive Officer in the overall administration of the Bank. Responsible for the management of Bank operation to ensure maximum profits commensurate with the best interest of shareholders, customers, employees, and the public and assists in attaining established Bank operational and financial goals.


Key Responsibilities

1.    Voting member of the Board of Management of the Bank after obtaining the required approvals.

2.    Day-to-day management activities by essentially ensuring the effective implementation of key decisions, coherence and coordination across the Bank.

3.    Ensure that the company’s IT systems and operational infrastructure support smooth execution of day-to-day operations.

4.    Ensure operational compliance with Bank and DAB policies and procedures.

5.    Manage all operations including system operation, data entry, end user customer service, finance/administration, and IT infrastructure management.

6.    Oversee product development, project management/client services, marketing operations, database management and reporting.

7.    Ensure proper physical and digital security of the bank’s staff, premises, CIT and properties.

8.    Establish and ensure a high level of customer relations and service in the bank.

9.    Develop and regularly up-date operational manual/procedures for all key processes, including operational process, cash management and data input/maintenance.

10. Resource assessments/allocations to ensure sufficient technical and operational resources to meet bank’s requirements.

11. Co-manage short-, mid-, and longer-term development projects in the bank.

12. Oversee acquisition, maintenance and management of bank properties and assets.

13. Enhance the performance management, training and development process in consultation with HR department.

14. Set performance targets for direct reports, monitor performance and provide feedback to further development.

15. Supervise cash management function through the entire bank.

16. Reports to the Afghan Central Bank on regulatory reporting requirements.

17. Manage and mitigate different aspects of risk involved in operational processes/procedures.

18. Responsible for setting operational strategy for making the bank ahead of competitors in the market.

19. Represent the bank from operational perspective in various meetings/seminars.

20. Other job-related duties as assigned by the Management.


Roles reporting to the position

– All concerned department through the Head of departments.


Goals to be achieved in the first 3 month of performing the role

1.    Develop and establish operation manual and policies.

2.    Lead and coordinate the internal operational activities.

3.    Achieve budgeted results and other financial criteria.

4.    Develop the systems and procedures for procurement in GS dept.

5.    Monitor all income and expenses of the bank.

6.    Resolve the OBIEE reporting problems.

7.    Resolve the pending CBS issues in different departments.

8.    Streamline the CCTV department.

9.    Establish effective branch management system.

10. Improve the working environment in the bank.

11. Proper and effective payment/settlement system & procedures in the bank.


Job Requirements

·         At least Master degree, preferably in Finance or Management field.

·         7-10 years related experience in a banking/financial institution and at least 5 years at senior managerial level (COO position).

·         Working knowledge of bank IT, policies, procedures and best practices.

·         Ability to design and implement innovative steps for operational efficiency.

·         Good knowledge of bank operational requirements with regard to the administration, staff management, compliance, risk, finance and legal functions of the bank.

·         Possess strong financial and analytic skills

·         Understanding of Afghan banking law and regulations.

·         Excellent communication and management skills

·         Good skill in computer literacy.

·         Proper judgement skill in resolving issues.

·         Being professional, disciplined and transparent.


Manager – Knowledge Services

Department Knowledge Services
Function: Knowledge Management
Designation :Manager – Knowledge Services

Salary : 22 Lakh

 Experience : 8 to 10 yrs

Job Location : Mumbai Powai


Look for pre sales, pfp, p&l account, business process management, share point tool knowledge.

General Pointers

·         You can look for outstation candidates, relocation policy includes : 15 Days guest house accommodation, Transport allowance.





Job Dimensions

§  This role will support transformational changes through strategic Knowledge Management and Digital Publishing programs across the Group business units. This role will also be responsible to, lead and manage a large team.

§  Support Senior Management in defining the deliverables and meet defined benefits to the agreed quality, time and cost constraints. Provide leadership and guidance across all spheres which includes KM Projects, Business as usual (BAU) support,  Digital web publishing,  Digital Communications, Human Capital Management and Social Media Monitoring.

Key Responsibilities:


§  Oversee and manage the Knowledge Management Team operating model/structure to support the business’ priorities. This includes resourcing, organising and motivating a team of professionals, along with performance management, recruiting, coaching and mentoring.

§  Work collaboratively with organisation’s senior leaders to drive efficient, streamlined, and high quality knowledge management and digital web publishing processes through innovative approaches that optimize organisational capability.

§  Identify partnership opportunities and capitalise on “add-on” business development opportunities across projects.

§  Foresee the changes in the project operations and accordingly manage the stakeholder expectations by consulting, advising and creating an efficient course of action  to overcome gaps.

§  Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate.

§  Manage end to end digital publishing team and build new capabilities to provide value added advisory services to the digital marketing teams across the Group Business Units.

§  Understand the business vision and align it to key knowledge management strategies, web publishing  policies and procedures and determine strategies based on the goals and objectives.

Stakeholder Management & Business Development

§  Manage stakeholder relationships, and support the service line head to develop future pipeline work by opportunity management, client relationship management and  facilitate necessary negotiations for business development to acquire new projects.

§  Share responsibility with KM Senior Management for the P&L and value targets of the service line.

§  Has an understanding of market changes and wants to stay ahead of the curve by providing innovative business solutions in the digital web publishing arena.

§  Highly customer focused and ensures successful engagement with stakeholders (internal and external to the project organization) to determine and satisfy the project need.

§  Understands stakeholder’s needs and concerns; responds promptly with the alternative business solution and customizes services and products as appropriate.

§  Create stakeholder management strategies to effectively engage relevant stakeholders and capitalise on partnership opportunities to achieve expected outcomes for business development and sustaining existing business.

People Management

§  Highly people oriented with proven ability to identify and align the required resources for the projects.

§  Gaining support and commitment from others even without formal authority; resolving differences by determining needs and forging solutions that benefit all parties.

§  Promote collaboration and facilitate teamwork across organizational boundaries.

§  Should engage with the team to understand their capabilities and help them in their career path through appropriate guidance, coaching and mentoring, thereby increasing their engagement levels.

§  Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to culmination.


Academic Qualifications:

Required Desired
Graduate/ Post-graduate – MBA  





Approximately 8- 9 years of relevant experience in Functional Consulting (Preferably, Knowledge Management Consulting with an exposure to Digital Marketing, Digital Communication and Digital publishing).

Skills Required:

Knowledge Skills Behaviours
§ Knowledge of KM / Digital Content Management technology tools (i.e. SharePoint portals, intelligent agents, collaborative technologies, search engines, expert systems, Content Management Systems, etc.)

§ Ability to access and assess information regarding the effectiveness and applicability of KM tools, systems and holistic thinking

§ Enterprise Social Media, Collaboration, Business Development & Strategy, Change Management, Knowledge Management, Digital Marketing, Program and Project Management

§ Blend of hands-on technical knowledge and management experience

§ Organisation: Prioritisation and organisation skills; Ability to identify and understand business issues and understand the impact on the business of proposed solutions

§ Projects: Strong project management skills; Strong problem solving and analytical skills. Change Management and ability to navigate  through ambiguity

§ Communication: Strong oral and written communication skills, including presentation skills (MS PowerPoint); Excellent stakeholder management skills

§ Drive & Motivation: Able to work intensely towards challenging goals; Attention to detail and proven ability to deliver with accuracy and thoroughness

§ Teamwork: Ability to develop partnerships with co-workers and build relationships with stakeholders. Motivate large number of high performers.

§ Innovation and Problem solving

§ Stakeholder Management and influencing capability

§ Demonstrates role model behaviour for producing business results.

§ Strong collaborator and teaming with roles in the organisation that collectively achieve vision.

§ Offer sound judgement around business decisions making

§ Have the ability or willingness to contribute to business development

§ Adaptability and flexibility to changes

§ Should have ability to think out-of-the-box and should be able to arrive at robust solutions

§ Ability to persuade and influence senior leadership

§ Ability to motivate large number of high performing team

§ Ability look beyond the immediate problem for the future/wider impacts.

§ Ability to present new ideas and garner support.






Manager / Senior Manager / State Head – Telesales



Telesales Manager – BM Fresh/Renewal

12-14 lakhs

Role Overview The Manager / State Head – BM Fresh/Renewal is responsible for monitoring and managing team of Telesales executives through Team Leaders for BM Fresh/Renewal portal, ensuring lead generation and conversion into sales leading to revenue generation.
Key Responsibilities


ü Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

ü Segregating and assigning leads across the executives

ü Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved

ü Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

ü Constantly motivating executives driving  them towards incentives and controlling attrition

ü Identifying training needs and highlighting the same

Skills and Competencies


ü Strong Analytical skills

ü Strong leadership and team handling skills

ü High passion, service orientation and attention to detail

ü High Emotional quotient, Persuasion Skills and  Presentation skills

Education and Experience


Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 3-7 years’ experience in client / customer servicing (out of which a minimum experience of 6 years in Team Handling is required). Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call centre background not favoured.
Job Location Please Mention What Location / Job  for in the cover note.

Send profile to  or call us 9176666693


Senior Accountant for DUBAI

Nationality: Indian

Education: Degree with MBA (Finance)

Experience: 5- 8 years, at least 4 years in Dubai in any leading hotel

Industry : Hotel Industry


 Prepares and records asset, liability, revenue, and expenses entries by compiling and analyzing account information.

 Maintains and balances subsidiary accounts by verifying, allocating, posting, reconciling  transactions; resolving discrepancies.

 Maintains general ledger by transferring subsidiary accounts; preparing a trial balance;reconciling entries.

 Summarizes financial status by collecting information; preparing balance sheet, profit and loss, and other statements.

 Produces payroll by initiating computer processing; printing checks, verifying finished product. Completes external audit by analyzing and scheduling general ledger accounts; providing information for auditors.

 Avoids legal challenges by complying with legal requirements.

 Secures financial information by completing database backups.

 Protects organization’s value by keeping information confidential.

 Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .

Skills and Qualifications:

 Accounting, Research Skills, Analyzing Information , Attention to Detail, Deadline-Oriented, Confidentiality, Thoroughness, Corporate Finance, Financial Software, General Math Skills

Send your CV and documents to



Nationality: Indian 

Education: Degree with MBA (HR)

Experience: 5- 8 yrs , at least 2 yrs in Dubai

Industry : Hotel Industry 


Job Description

 Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.

 Handle the complete recruitment process including receiving new hire requests, advertising,

interviewing and offer management, ensuring that the process is conducted in an accurate, fair and timely manner.

 Set up a proper system for all incoming CVs – e.g. acknowledgement, regret letter, ecommendation.

 Upload and maintain the Recruitment portals with posted job vacancies.

 Manage relationships with Recruitment Agencies.

 Manage documentation for visa applications, perform reference checks and onboarding. Follow appropriate filing and data retrieval systems in order to ensure ease of access to up to date information at all times

 Plan, monitor and check the employee on-boarding process on continuous basis to ensure that joiners have the required information prior to joining and are welcomed to the team in an

efficient and friendly manner.

Skills and Qualifications:

 Graduate or Diploma Holder

 Excellent written and verbal communication

 Highly detail oriented and organized

 Reliable, responsible and proactive attitude

 Highly motivated and works well both independently and in a team environment

 Flexible and adaptable to change; ability to learn new software platforms

 bilitytofollowandcommunicatethecompany’spoliciesandprocedures

 Experience in a similar field will be an add on

Send profile and related documents  to