Regional Store -Operation Manager – Must be from 5 Star Hotel

Interview at Chennai on 08-August-2017

Job Opening : Dubai, Bahrain and Qatar

Role Summary

Job title:Store Manager

Function:Operation

Scope: Store

Reporting to:Area Manager

Subordinates by title:Assistant Manager/ Crew Supervisor

Job Level:

Job code:

Career Path Next Level:

Location:As agreed

Revision number:001

Revisiondate:2017

Purpose of the position

Manage a restaurant in accordance with Company Policies and Procedures and assume primary responsibility for the achievement of designated customer, profit, sales and employee P&L targets.

Role Description

Strategic (results) –

  • Sets with Area Manager the Annual Operation Plan for his Restaurant
  • Sets with the area manager the monthly Restaurant Business Plan.
  • Sets objectives for the restaurant and reviews it with his team periodically.
  • Develop the local store marketing plan in coordination with the marketing department.
  • Develop home delivery plan.
  • Set plans for the additional services to improve the business & maximize the sales.
  • Follow up & update any information about the competitor’s position in the market in coordination with marketing dept., which may affect the business plans.

 

Operational (process)–

  • Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team
  • Ensures complete and timely execution of corporate & local marketing programs
  • Coordinate with home delivery management team to accomplish the set objectives, analyse the impact of HD as an additional service on the sales target.
  • Develop a network of effective public relations with the society (governmental Organizations, Participation in the social special events etc. to maximize the sales & to create the brand awareness in the market.
  • Ensure proper sales forecasting
  • Analyse the operations/ P&L to determine deviations from standards and take corrective measures.
  • Ensure proper stock level is maintained.
  • Review the Restaurants purchasing plans in coordination with Purchasing & stores dept., to make sure that all restaurants needs
  • Controls profit & loss, by following the Control/Security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions.
  • Ensures local health and safety codes, and company safety and security policy are met
  • Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
  • Ensures food quality and 100% customer satisfaction
  • Participate in Setting products development & new products plans in coordination with the Quality Assurance Department –H.O. to maintain the progress in the business.
  • Develop effective relationship with supporting departments (training, Maintenance, etc.)
  • Work with the Area manager to determine the proper nationality mix for management and team members.

Talent & Value (people) –

  • Provide guidance, development and training to assigned staff and encourage individual development.
  • Communicate the business needs with the Area HR Manager to address the training programs needed to meet the business needs.
  • Promote team Training & Development by encouraging participation of management and team.
  • Identify team’s strengths and proper development needs by conducting objective performance appraisals and providing coaching and feedback for the operation managers and chain managers within his area.
  • Leads performance management processes for all operation leads.
  • Active participation in the bench planning & the succession planning for all operation leads within his area.
  • Direct the projection process of proper staffing needs to support the business and define strategies to fulfil staffing gaps.
  • Lead the Reward & Recognition culture and promote a great place to work by being involved in employees’ activities and events.
  • Working on the outcomes of the VOT by coordination with his/her supervisor, analyse, determine corrective action plan, share with the restaurant team and get their input. Follow up with the team the implementation process.
  • Create a climate for team members to encourage new ideas.
  • Conducts performance appraisals, takes discipline action, motivates and trains
  • Champions recognition and motivation efforts
  • Provide Coaching & Feedback for his team.

Customer Satisfaction (internal and external) –

  • Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team
  • Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standards of services in all restaurants according to the operation manual.
  • Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints.
  • Ensures that the customer mania mindset is embedded in his restaurant and sets the example for his team.

Role Specification

Academic & trades qualifications

  • University degree

Experience, Skills and abilities

Essential / Desirable experience

  • Minimum 2 years in the field and well-grounded in modern operational and business methods and techniques.

Skills and Abilities

  • Age should not exceed 30 years old.
  • Good computer skills (Word, Excel, Power Point)
  • Good command of English language (reading, writing & speaking)
  • Average appearance; is neat

Personal Competencies

  • Customer Mania
  • Communication
  • Reward & recognition
  • Creativity
  • Organizational Impact
  • Teamwork
  • Leading and managing People & work
  • Coaching & Feedback
  • Business & Analytical Thinking
  • Work under pressure
  • Decision Making / Taking

Relationships (internal and External Interfaces)

  • Area Manager
  • Chain Manager
  • HR& Training
  • Marketing
  • Shared Services
  • Supply Chain
  • IT
  • Finance
  • Safety Officers
  • Governmental Audit representatives

Contact 0091-9176666693 / 7550020558

Send profile to jobsatitm@gmail.com

 

  

 

 

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