Manager – Knowledge Services

Department Knowledge Services
Function: Knowledge Management
Designation :Manager – Knowledge Services

Salary : 22 Lakh

 Experience : 8 to 10 yrs

Job Location : Mumbai Powai


Look for pre sales, pfp, p&l account, business process management, share point tool knowledge.

General Pointers

·         You can look for outstation candidates, relocation policy includes : 15 Days guest house accommodation, Transport allowance.





Job Dimensions

§  This role will support transformational changes through strategic Knowledge Management and Digital Publishing programs across the Group business units. This role will also be responsible to, lead and manage a large team.

§  Support Senior Management in defining the deliverables and meet defined benefits to the agreed quality, time and cost constraints. Provide leadership and guidance across all spheres which includes KM Projects, Business as usual (BAU) support,  Digital web publishing,  Digital Communications, Human Capital Management and Social Media Monitoring.

Key Responsibilities:


§  Oversee and manage the Knowledge Management Team operating model/structure to support the business’ priorities. This includes resourcing, organising and motivating a team of professionals, along with performance management, recruiting, coaching and mentoring.

§  Work collaboratively with organisation’s senior leaders to drive efficient, streamlined, and high quality knowledge management and digital web publishing processes through innovative approaches that optimize organisational capability.

§  Identify partnership opportunities and capitalise on “add-on” business development opportunities across projects.

§  Foresee the changes in the project operations and accordingly manage the stakeholder expectations by consulting, advising and creating an efficient course of action  to overcome gaps.

§  Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate.

§  Manage end to end digital publishing team and build new capabilities to provide value added advisory services to the digital marketing teams across the Group Business Units.

§  Understand the business vision and align it to key knowledge management strategies, web publishing  policies and procedures and determine strategies based on the goals and objectives.

Stakeholder Management & Business Development

§  Manage stakeholder relationships, and support the service line head to develop future pipeline work by opportunity management, client relationship management and  facilitate necessary negotiations for business development to acquire new projects.

§  Share responsibility with KM Senior Management for the P&L and value targets of the service line.

§  Has an understanding of market changes and wants to stay ahead of the curve by providing innovative business solutions in the digital web publishing arena.

§  Highly customer focused and ensures successful engagement with stakeholders (internal and external to the project organization) to determine and satisfy the project need.

§  Understands stakeholder’s needs and concerns; responds promptly with the alternative business solution and customizes services and products as appropriate.

§  Create stakeholder management strategies to effectively engage relevant stakeholders and capitalise on partnership opportunities to achieve expected outcomes for business development and sustaining existing business.

People Management

§  Highly people oriented with proven ability to identify and align the required resources for the projects.

§  Gaining support and commitment from others even without formal authority; resolving differences by determining needs and forging solutions that benefit all parties.

§  Promote collaboration and facilitate teamwork across organizational boundaries.

§  Should engage with the team to understand their capabilities and help them in their career path through appropriate guidance, coaching and mentoring, thereby increasing their engagement levels.

§  Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to culmination.


Academic Qualifications:

Required Desired
Graduate/ Post-graduate – MBA  





Approximately 8- 9 years of relevant experience in Functional Consulting (Preferably, Knowledge Management Consulting with an exposure to Digital Marketing, Digital Communication and Digital publishing).

Skills Required:

Knowledge Skills Behaviours
§ Knowledge of KM / Digital Content Management technology tools (i.e. SharePoint portals, intelligent agents, collaborative technologies, search engines, expert systems, Content Management Systems, etc.)

§ Ability to access and assess information regarding the effectiveness and applicability of KM tools, systems and holistic thinking

§ Enterprise Social Media, Collaboration, Business Development & Strategy, Change Management, Knowledge Management, Digital Marketing, Program and Project Management

§ Blend of hands-on technical knowledge and management experience

§ Organisation: Prioritisation and organisation skills; Ability to identify and understand business issues and understand the impact on the business of proposed solutions

§ Projects: Strong project management skills; Strong problem solving and analytical skills. Change Management and ability to navigate  through ambiguity

§ Communication: Strong oral and written communication skills, including presentation skills (MS PowerPoint); Excellent stakeholder management skills

§ Drive & Motivation: Able to work intensely towards challenging goals; Attention to detail and proven ability to deliver with accuracy and thoroughness

§ Teamwork: Ability to develop partnerships with co-workers and build relationships with stakeholders. Motivate large number of high performers.

§ Innovation and Problem solving

§ Stakeholder Management and influencing capability

§ Demonstrates role model behaviour for producing business results.

§ Strong collaborator and teaming with roles in the organisation that collectively achieve vision.

§ Offer sound judgement around business decisions making

§ Have the ability or willingness to contribute to business development

§ Adaptability and flexibility to changes

§ Should have ability to think out-of-the-box and should be able to arrive at robust solutions

§ Ability to persuade and influence senior leadership

§ Ability to motivate large number of high performing team

§ Ability look beyond the immediate problem for the future/wider impacts.

§ Ability to present new ideas and garner support.







Manager / Senior Manager / State Head – Telesales



Telesales Manager – BM Fresh/Renewal

12-14 lakhs

Role Overview The Manager / State Head – BM Fresh/Renewal is responsible for monitoring and managing team of Telesales executives through Team Leaders for BM Fresh/Renewal portal, ensuring lead generation and conversion into sales leading to revenue generation.
Key Responsibilities


ü Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

ü Segregating and assigning leads across the executives

ü Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved

ü Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

ü Constantly motivating executives driving  them towards incentives and controlling attrition

ü Identifying training needs and highlighting the same

Skills and Competencies


ü Strong Analytical skills

ü Strong leadership and team handling skills

ü High passion, service orientation and attention to detail

ü High Emotional quotient, Persuasion Skills and  Presentation skills

Education and Experience


Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 3-7 years’ experience in client / customer servicing (out of which a minimum experience of 6 years in Team Handling is required). Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call centre background not favoured.
Job Location Please Mention What Location / Job  for in the cover note.

Send profile to  or call us 9176666693


Coding Manager , Medical Trascrption,Chennai,India

Description:  Supervising 6 certified, on-site Coders who are responsible for assigning CPT & ICD codes for company’s ambulatory surgery centers, physician and anesthesia practices. This position will be responsible for monthly reporting and managing KPIs while providing leadership and technical coding expertise and process improvement.

Desired Skill and Experience :

MINIMUM EDUCATION & EXPERIENCE:  Bachelor’s degree with 5 years progressively responsible relevant experience, or the equivalent in education and/or experience required. Master’s degree in Business Administration, Health Care Administration or other related field preferred.  Prior proven success in a leadership position desired.  Understanding of ICD-10 and CPT-4 and HCPCS coding, with a working knowledge of professional and hospital claim coding, anatomy and physiology, medical terminology, insurance reimbursement policies and regulations essential.   Strong E/M Coding skills are required.  Competent computer skills. Microsoft Excel, Word, and Access experience helpful. Ability to analyze complex financial and health claim data.  Excellent written and verbal communication skills required.  Ability to manage multiple projects simultaneously, and demonstrated ability to meet strict deadlines.   CPC Certified is Must….Send profile to  or call us 09176666693