Manager – Knowledge Services

Department Knowledge Services
Function: Knowledge Management
Designation :Manager – Knowledge Services

Salary : 22 Lakh

 Experience : 8 to 10 yrs

Job Location : Mumbai Powai


Look for pre sales, pfp, p&l account, business process management, share point tool knowledge.

General Pointers

·         You can look for outstation candidates, relocation policy includes : 15 Days guest house accommodation, Transport allowance.





Job Dimensions

§  This role will support transformational changes through strategic Knowledge Management and Digital Publishing programs across the Group business units. This role will also be responsible to, lead and manage a large team.

§  Support Senior Management in defining the deliverables and meet defined benefits to the agreed quality, time and cost constraints. Provide leadership and guidance across all spheres which includes KM Projects, Business as usual (BAU) support,  Digital web publishing,  Digital Communications, Human Capital Management and Social Media Monitoring.

Key Responsibilities:


§  Oversee and manage the Knowledge Management Team operating model/structure to support the business’ priorities. This includes resourcing, organising and motivating a team of professionals, along with performance management, recruiting, coaching and mentoring.

§  Work collaboratively with organisation’s senior leaders to drive efficient, streamlined, and high quality knowledge management and digital web publishing processes through innovative approaches that optimize organisational capability.

§  Identify partnership opportunities and capitalise on “add-on” business development opportunities across projects.

§  Foresee the changes in the project operations and accordingly manage the stakeholder expectations by consulting, advising and creating an efficient course of action  to overcome gaps.

§  Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate.

§  Manage end to end digital publishing team and build new capabilities to provide value added advisory services to the digital marketing teams across the Group Business Units.

§  Understand the business vision and align it to key knowledge management strategies, web publishing  policies and procedures and determine strategies based on the goals and objectives.

Stakeholder Management & Business Development

§  Manage stakeholder relationships, and support the service line head to develop future pipeline work by opportunity management, client relationship management and  facilitate necessary negotiations for business development to acquire new projects.

§  Share responsibility with KM Senior Management for the P&L and value targets of the service line.

§  Has an understanding of market changes and wants to stay ahead of the curve by providing innovative business solutions in the digital web publishing arena.

§  Highly customer focused and ensures successful engagement with stakeholders (internal and external to the project organization) to determine and satisfy the project need.

§  Understands stakeholder’s needs and concerns; responds promptly with the alternative business solution and customizes services and products as appropriate.

§  Create stakeholder management strategies to effectively engage relevant stakeholders and capitalise on partnership opportunities to achieve expected outcomes for business development and sustaining existing business.

People Management

§  Highly people oriented with proven ability to identify and align the required resources for the projects.

§  Gaining support and commitment from others even without formal authority; resolving differences by determining needs and forging solutions that benefit all parties.

§  Promote collaboration and facilitate teamwork across organizational boundaries.

§  Should engage with the team to understand their capabilities and help them in their career path through appropriate guidance, coaching and mentoring, thereby increasing their engagement levels.

§  Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to culmination.


Academic Qualifications:

Required Desired
Graduate/ Post-graduate – MBA  





Approximately 8- 9 years of relevant experience in Functional Consulting (Preferably, Knowledge Management Consulting with an exposure to Digital Marketing, Digital Communication and Digital publishing).

Skills Required:

Knowledge Skills Behaviours
§ Knowledge of KM / Digital Content Management technology tools (i.e. SharePoint portals, intelligent agents, collaborative technologies, search engines, expert systems, Content Management Systems, etc.)

§ Ability to access and assess information regarding the effectiveness and applicability of KM tools, systems and holistic thinking

§ Enterprise Social Media, Collaboration, Business Development & Strategy, Change Management, Knowledge Management, Digital Marketing, Program and Project Management

§ Blend of hands-on technical knowledge and management experience

§ Organisation: Prioritisation and organisation skills; Ability to identify and understand business issues and understand the impact on the business of proposed solutions

§ Projects: Strong project management skills; Strong problem solving and analytical skills. Change Management and ability to navigate  through ambiguity

§ Communication: Strong oral and written communication skills, including presentation skills (MS PowerPoint); Excellent stakeholder management skills

§ Drive & Motivation: Able to work intensely towards challenging goals; Attention to detail and proven ability to deliver with accuracy and thoroughness

§ Teamwork: Ability to develop partnerships with co-workers and build relationships with stakeholders. Motivate large number of high performers.

§ Innovation and Problem solving

§ Stakeholder Management and influencing capability

§ Demonstrates role model behaviour for producing business results.

§ Strong collaborator and teaming with roles in the organisation that collectively achieve vision.

§ Offer sound judgement around business decisions making

§ Have the ability or willingness to contribute to business development

§ Adaptability and flexibility to changes

§ Should have ability to think out-of-the-box and should be able to arrive at robust solutions

§ Ability to persuade and influence senior leadership

§ Ability to motivate large number of high performing team

§ Ability look beyond the immediate problem for the future/wider impacts.

§ Ability to present new ideas and garner support.






Manager / Senior Manager / State Head – Telesales



Telesales Manager – BM Fresh/Renewal

12-14 lakhs

Role Overview The Manager / State Head – BM Fresh/Renewal is responsible for monitoring and managing team of Telesales executives through Team Leaders for BM Fresh/Renewal portal, ensuring lead generation and conversion into sales leading to revenue generation.
Key Responsibilities


ü Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

ü Segregating and assigning leads across the executives

ü Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved

ü Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

ü Constantly motivating executives driving  them towards incentives and controlling attrition

ü Identifying training needs and highlighting the same

Skills and Competencies


ü Strong Analytical skills

ü Strong leadership and team handling skills

ü High passion, service orientation and attention to detail

ü High Emotional quotient, Persuasion Skills and  Presentation skills

Education and Experience


Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 3-7 years’ experience in client / customer servicing (out of which a minimum experience of 6 years in Team Handling is required). Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call centre background not favoured.
Job Location Please Mention What Location / Job  for in the cover note.

Send profile to  or call us 9176666693


Senior Accountant for DUBAI

Nationality: Indian

Education: Degree with MBA (Finance)

Experience: 5- 8 years, at least 4 years in Dubai in any leading hotel

Industry : Hotel Industry


 Prepares and records asset, liability, revenue, and expenses entries by compiling and analyzing account information.

 Maintains and balances subsidiary accounts by verifying, allocating, posting, reconciling  transactions; resolving discrepancies.

 Maintains general ledger by transferring subsidiary accounts; preparing a trial balance;reconciling entries.

 Summarizes financial status by collecting information; preparing balance sheet, profit and loss, and other statements.

 Produces payroll by initiating computer processing; printing checks, verifying finished product. Completes external audit by analyzing and scheduling general ledger accounts; providing information for auditors.

 Avoids legal challenges by complying with legal requirements.

 Secures financial information by completing database backups.

 Protects organization’s value by keeping information confidential.

 Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .

Skills and Qualifications:

 Accounting, Research Skills, Analyzing Information , Attention to Detail, Deadline-Oriented, Confidentiality, Thoroughness, Corporate Finance, Financial Software, General Math Skills

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Nationality: Indian 

Education: Degree with MBA (HR)

Experience: 5- 8 yrs , at least 2 yrs in Dubai

Industry : Hotel Industry 


Job Description

 Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.

 Handle the complete recruitment process including receiving new hire requests, advertising,

interviewing and offer management, ensuring that the process is conducted in an accurate, fair and timely manner.

 Set up a proper system for all incoming CVs – e.g. acknowledgement, regret letter, ecommendation.

 Upload and maintain the Recruitment portals with posted job vacancies.

 Manage relationships with Recruitment Agencies.

 Manage documentation for visa applications, perform reference checks and onboarding. Follow appropriate filing and data retrieval systems in order to ensure ease of access to up to date information at all times

 Plan, monitor and check the employee on-boarding process on continuous basis to ensure that joiners have the required information prior to joining and are welcomed to the team in an

efficient and friendly manner.

Skills and Qualifications:

 Graduate or Diploma Holder

 Excellent written and verbal communication

 Highly detail oriented and organized

 Reliable, responsible and proactive attitude

 Highly motivated and works well both independently and in a team environment

 Flexible and adaptable to change; ability to learn new software platforms

 bilitytofollowandcommunicatethecompany’spoliciesandprocedures

 Experience in a similar field will be an add on

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  1. Candidates should be based in Singapore. They should either be a Singapore citizen or should have the necessary work permit to work in Singapore.
  2. Candidates from LOGISTICS or WAREHOUSING background (especially with consulting experience) is a huge plus.
  3. Preferred  Industries? Ware House & Solutioning industry 
  4. Closure Timelines- Urgent


Solutions Manager :

Key Responsibilities:

  • Optimize existing processes at customer sites to realize full potential of the solutions proposed.
  • Creating specific solutions sets, leveraging our products, that aligns to specific pain points within the warehousing industry today.
  • Help create solutions that optimizes people and processes for customers
  • Work with sales teams to create solutions to maximize ROI
  • Work with Implementation teams to realize the solutions
  •  Interface with product teams for custom solutions
  •  Finalizing Bill of Materials (BOM) with a customer


  • BE/B.Tech degree or MBA.
  •  8-10 years of B2B sales or Enterprise sales in leading companies in IT/Consulting/Solution Sales.
  •  Experience creating solutions to map technology solutions to a customer business while optimizing people and processes.
  •  Strong Technical Understanding and Analytical Skills
  •  Good Understanding of either warehousing or any other industry vertical
  •  Proven ability to Influence technical CXO level decisions
  •  Strong process optimization experience
  •  SCM understanding.
  •  Strong Presentation & Communication skills





General Manager , News Printing

Hiring for a General Manager for a leading Print Media company (International Job)
Nationality : Indian
Age : Less than 45
Qualification : MBA
Experience : 20 yrs Printing media ,Currently should be working as GM in any PRINTING MEDIA COMPANY

BENEFITS : Tax free Salary in USD + Accommodation + Transport .


  • Manage the newspaper’s advertising, editorial, circulation, production and accounting functions
  • Ensure weekly in-paper sales objectives are achieved or exceeded
  • Train sales representatives and discuss obstacles in relation to overcoming objections, accounts receivable, prospecting and sales activity
  • Strategize opportunities for additional in-paper revenue
  • Demonstrate passion for the content and understand the mission and tone of the paper
  • Provide editorial leadership by contributing relevant story ideas, connecting writers with contacts in the market, ensure stories are hyperlocal and assist with story development
  • Proofread each issue for quality of content ensuring lead stories are balanced, best sources were contacted, maps and graphics are accurate and stories read clearly
  • Contribute editorial content each month including, but not limited to, the General Manager’s note and information for features as needed
  • Monitor profit and loss statement and seek creative ways to boost revenues and trim expenses
  • Attend city council meetings,
  • Actively seek board seats and speaking opportunities for area organizations in the community
  • Serve as the point of contact for concerns from readers and advertisers and provide issue resolution
  • Hire, train, develop, manage and motivate team through effective management techniques to ensure employee engagement
  • Serve as an ambassador for Community Impact Newspaper and represent the company in a positive and professional manner at networking events and other external functions

Send profile to /+919176666693