Manager / Senior Manager / State Head – Telesales



Telesales Manager – BM Fresh/Renewal

12-14 lakhs

Role Overview The Manager / State Head – BM Fresh/Renewal is responsible for monitoring and managing team of Telesales executives through Team Leaders for BM Fresh/Renewal portal, ensuring lead generation and conversion into sales leading to revenue generation.
Key Responsibilities


ü Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

ü Segregating and assigning leads across the executives

ü Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved

ü Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team

ü Constantly motivating executives driving  them towards incentives and controlling attrition

ü Identifying training needs and highlighting the same

Skills and Competencies


ü Strong Analytical skills

ü Strong leadership and team handling skills

ü High passion, service orientation and attention to detail

ü High Emotional quotient, Persuasion Skills and  Presentation skills

Education and Experience


Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 3-7 years’ experience in client / customer servicing (out of which a minimum experience of 6 years in Team Handling is required). Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call centre background not favoured.
Job Location Please Mention What Location / Job  for in the cover note.

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